Live In Solutions (“we,” “us” or “our”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK and EU data protection law.

1. Information We Collect

a. Information You Provide

• Name, address, email and telephone number
• Date of birth and emergency contact details
• Health and care needs, medical history and medication information
• Payment and billing details

b. Information We Collect Automatically

• IP address, browser type and device information
• Website usage (pages viewed, links clicked, time spent) via cookies and analytics tools

c. Information from Third Parties

• Referrals or assessments from healthcare professionals
• Relevant data from local authorities or funders
  
  

2. How We Use Your Data

• Care planning – to tailor services to your individual needs
• Communication – to respond to enquiries and send appointment reminders
• Billing – to process payments and manage invoices
• Quality monitoring – to audit and improve our services
• Legal compliance – to meet regulatory requirements (eg, CQC, safeguarding)
• Marketing (optional) – with your consent, to send newsletters or service updates
  
  
  

3. Legal Basis for Processing

We rely on the following lawful grounds:

• Consent – where you have agreed to communications or marketing
• Contract – to fulfil our care agreement with you
• Legal obligation – to comply with health and social care regulations
• Legitimate interests – to improve our service quality, network security and administrative operations
  
  
  

4. Sharing and Disclosure

We will not sell your data. We may share your information with:

• Care team members – to deliver personalised care
• Healthcare professionals – with your consent or when required for your wellbeing
• Local authorities or NHS – when coordinating funded care packages
• Regulators – such as the Care Quality Commission, when required
• IT and analytics providers – to host and secure our systems under strict confidentiality
  
  
  

5. Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage or disable cookies via your browser settings.

6. Data Retention

We retain your personal data only as long as necessary for the purposes set out above, or as required by law. When we no longer need it, we will securely delete or anonymise it.

7. Security

We implement physical, technical and administrative measures to protect your data from unauthorised access, accidental loss or destruction.

8. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion or restriction of processing in certain circumstances
• Object to processing based on our legitimate interests or for marketing
• Request data portability
• Withdraw consent at any time (where processing relies on consent)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any right, please contact us using the details below.

9. Changes to This Policy

We may update this policy periodically. The latest version will always appear on our website with the revised date.

10. Contact Us

Live In Solutions
Phone: 01245 890336
Email: office@liveinsolutions.co.uk
Address: 17 De Grey Square, De Grey Road, Colchester,
Essex, CO4 5YQ

Thank you for trusting Live In Solutions with your care. We respect your privacy and aim to keep your information safe