Assessment Process at Live In Solutions

Explaining how Live-in Care can help

During our assessment, we will take you through our operational and administrative processes and what these consist of. We’ll inform you of the measures we take to ensure we deliver reliable, high-quality service and consistency in our offering.

Some examples of this include an explanation of our rostering and call monitoring process to ensure certain daily tasks are completed on-time, easy and simple billing, and payments and how you can contact your live-in coordinator during office and out of hours.

Our assessment is a great opportunity to ask us any questions you have about our care service or live-in care more generally, and we’ll answer your questions as best we can.

How long does the process take?

Our assessment usually takes around 1.5 hours, but this may vary depending on the individual and their needs and requirements. We like to be thorough but will aim not to take up too much of your time.

Is there a charge for the home care assessment?

We do not charge for a home care assessment and there is no obligation for you to take up our service following your assessment. It simply provides an opportunity for us to understand your needs and tailor a care plan and provide you with accurate costs so you can make an informed decision.

Important information about medication

In most cases, adults supported with home care by an agency are usually responsible for their own medicines whether prescribed or over the counter. Whilst some people will be able to administer their own medications, some may need additional support.

We aim to encourage independence where appropriate, but we of course understand there will be circumstances when assistance is needed. With the consent of the client and specifically to the prescriber’s directions, we will administer medication.

There is no additional charge for medication assistance.

• Administering medication

For safety and accuracy, we will only give medication in pharmacy-prepared blister packs, and we will keep detailed medication administration records. Most pharmacies provide a blister pack service where they will make up packs that display daily medications and when they are to be taken such as morning, midday, evening, etc. These will be delivered to your home and pills can be pushed out of the blister back as and when required.

Medication Administration Records are detailed documents that a carer can refer to which includes the prescribing GP and their contact details, information about the medication, dose and timing and anything else to be aware of. It is kept in your online care folder and completed by the carer each time they assist with medication.