Our assessment process allows us to gain a valuable insight into the needs of the person being cared for, and your expectations of how and what kind of care we will deliver. It is an opportunity for us to meet in person and allows us to design a care plan that best meets your needs. It is also a chance for you to ask us any questions you may have about our service.
During a home care assessment, we’ll undertake a thorough assessment of the environment and take you through the process of, how we will deliver care and how we operate as a company.
It’s an opportunity to get to know more about the company that will be caring for you or your loved one. By going through this process, with your guidance, we hope to design a bespoke care plan unique to you and your needs. Our discussion will allow us to gather all the information we need to supply you with a full breakdown of costs and details on the services we can provide.
• Assessing the environment
When we come to your home, we’ll carry out a full environmental assessment so we can identify any risks in the environment, either to the person needing care or the person providing it. This will involve looking around the home and immediate surroundings and looking at things such as utilities (gas, electric, water), trip hazards, mobility risks, pets, access and more to build a thorough risk assessment and tailor our care or make recommendations.
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During our assessment, we will take you through our operational and administrative processes and what these consist of. We’ll inform you of the measures we take to ensure we deliver reliable, high-quality service and consistency in our offering.
Some examples of this include an explanation of our rostering and call monitoring process to ensure certain daily tasks are completed on-time, easy and simple billing, and payments and how you can contact your live-in coordinator during office and out of hours.
Our assessment is a great opportunity to ask us any questions you have about our care service or live-in care more generally, and we’ll answer your questions as best we can.
Our assessment usually takes around 1.5 hours, but this may vary depending on the individual and their needs and requirements. We like to be thorough but will aim not to take up too much of your time.
We do not charge for a home care assessment and there is no obligation for you to take up our service following your assessment. It simply provides an opportunity for us to understand your needs and tailor a care plan and provide you with accurate costs so you can make an informed decision.
When seeking a care solution, it can be difficult to process all the information and navigate everything that needs to be thought about – the assessment process, allows us to explain everything to you clearly and answer your questions in real time and work through the different elements of the care plan together.
• Tell us about yourself
During the assessment, we like to get to know the person we will be caring for and their friends and family. We’ll ask questions such as:
• Personal details and contact information
• Health and wellbeing status and any medication taken
• If there are any personal care needs
• What mobility is like
• Relationships such as friends, family and neighbours who are likely to visit or communicate with our staff
• Any likes, dislikes, or specific preferences
• Expectations of the care package.
This allows us to build a complete picture and provide tailored support to deliver the best care.
• The needs of carers
We take into consideration the needs of family carers or any friends or neighbours that may drop in and provide care on an informal basis. Making us aware of anyone who plays an important role in providing care for the individual we are looking after is important so we can tailor our service to their needs and expectations as well. We provide a carers assessment for this purpose.
Following your assessment, we’ll be able to provide you with an accurate cost for ongoing care. We are upfront about our costs and there will be no hidden costs or lengthy notice periods within the contract.
We have more details on these funding options on our website.
We’ll be happy to discuss your options with you during your assessment.
We can provide assistance with the administration of medication and of course this is an expectation of many of our clients. However, to ensure accuracy and safety – we ask for certain procedures to be followed.
In most cases, adults supported with home care by an agency are usually responsible for their own medicines whether prescribed or over the counter. Whilst some people will be able to administer their own medications, some may need additional support.
We aim to encourage independence where appropriate, but we of course understand there will be circumstances when assistance is needed. With the consent of the client and specifically to the prescriber’s directions, we will administer medication.
There is no additional charge for medication assistance.
• Administering medication
For safety and accuracy, we will only give medication in pharmacy-prepared blister packs, and we will keep detailed medication administration records. Most pharmacies provide a blister pack service where they will make up packs that display daily medications and when they are to be taken such as morning, midday, evening, etc. These will be delivered to your home and pills can be pushed out of the blister back as and when required.
Medication Administration Records are detailed documents that a carer can refer to which includes the prescribing GP and their contact details, information about the medication, dose and timing and anything else to be aware of. It is kept in your online care folder and completed by the carer each time they assist with medication.
If you would like to find out more about booking in a free live-in care assessment, please give us call on 01245 890336 or you can email us at firstname.lastname@example.org.